Customer Experience

A brand is a promise of experiences

We make that promise come true by leveraging design and technology to create seamless and engaging experiences

Abstract background black and blue

Based on insights and data we create mesurable and delightful customer journeys

We help you craft experiences that keep your customers engaged and satisfied, while providing you with valuable metrics to track your success.

A CX mindset in everything we do

We approach everything we do with a CX-mindset. By combining data and technology with a customer-centric approach, we design and create exceptional experiences that help brands stand out from the competition.

Coop's new Scan & Pay application on an iPhone in the hand of a person.
Case | 1 min read time

Coop's Scan & Pay enables fast self-scanning and check-out

Coop's Scan & Pay enables fast self-scanning and check-out
Case | 1 min read time

Strong CX focus when rebranding Lundbergs

Strong CX focus when rebranding Lundbergs
Elitfönsters nya kundwebb, mobil och laptop
Case | 2 min read time

Customer website of Elitfönster drives profitability

Customer website of Elitfönster drives profitability
Case | 1 min read time

Piab’s new partner portal

Piab’s new partner portal

Our offering

Ready to take your customer experience to the next level?

Our CX offering combines strategy & growth, brand & communication, and user experience & technology into a powerful solution that will revolutionize your business.

Get in touch
Customer Experience model with three dimensions; Attract, Delight & Engage

Strategy & Growth

Let’s take your business’s customer experience to the next level. We start by defining a clear CX strategy that aligns with your business goals and establishes an action plan for success. Identifying key touchpoints in the customer journey and implementing data-driven solutions improve customer experience and drive growth.

Brand & communication

Effective communication is critical to the success of any CX initiative. We make sure your brand message is consistent and aligned with your CX strategy and use customer feedback to refine your message and tailor your communication to your audience. A strong brand identity and clear communication can help you build trust and loyalty with your customers.

User experience & technology

Let’s build for the people that actually are goning to use your services. We guide you towards a user-centric approach and a lean tech architecture that allows you to harvest and utilise user insights. These insights will give us the foundation to deliver a personalised and problem-solving experience for a diversified audience. We use proven and exploratory tech to power the user journey seamlessly between different stages, across every touchpoint.

We can help you with

Campaign creation

Change management

Commerce

Content strategy & Creation

Cyber security

Design languages

Design systems

Digital assets

Discovery & Roadmapping

Enterprise architecture

Growth & Performance

MarTech

Platforms

Prototyping

User-testing

UX Research & Design

Visual identity & Tone of voice

Elitfönster's new website on a laptop and phoneLundbergs nye visuelle brand platform
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Want to know how we can help you?

Partners & platforms

Partnering with leading software companies

We have partnered with some of the world's leading software companies, leveraging advanced tools and platforms to deliver digital solutions that cater to our clients' diverse needs. Learn more about our partners here.

Partners and platforms
Some of Consid's partners' logotypes

Let's get started

Kickstart your CX project


Launching a project with Consid Kickstart is an effective and proven way to start your CX journey, as it provides a clear and visible example of the benefits of a customer-centric approach. Here are some examples of projects that started small and made a big impact.

Skärmdumpar av Bucket Hub - en e-tjänst där man beställer skopor från Hardox
Case | 1 min read time

CX-centred approach for Bucket Hub e-service

CX-centred approach for Bucket Hub e-service
NKPG City brand platform
Case | 2 min read time

NKPG City new brand platform - celebrates Norrköping's history and aims for the future

NKPG City new brand platform - celebrates Norrköping's history and aims for the future
Nordnets nya hemsida är byggd av Consid i SiteVision
Case | 1 min read time

Nordnet's new websites for all of its markets

Nordnet's new websites for all of its markets

Start your CX journey with us!

Send us a message and we will get back to you soon.

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