Communication, customer experience and web (CX)

Driving business value and organisational capabilities

Today we expect fast, seamless and personalised experiences, whether we are interacting with a corporate business solution, a public e-service or a member organisation's way of engaging its target groups.

AI, automation and new channels create enormous opportunities to build personal, efficient and value-driven interactions. But success requires both experience and a holistic perspective.

For businesses and B2B organisations, it is often about how customers move seamlessly between channels and digital systems throughout the customer journey, how AI and automation enhance the experience and how the brand is activated to create credible and personal communication.

For a citizen, it may be about how easy a government service is to use and how quickly the right information can be found. For member organisations, it is about using data and insights to understand, engage and convert their audiences across digital channels.

Smart technology. Engaging experiences.

A modern customer experience is intelligent, personal and fully integrated. Creating it requires a balance between strategy, technology and communication, continuously measured, analysed and optimised across all channels, digital as well as physical.

We work with the latest technologies in Martech, AI and data-driven analysis to create effective, scalable and engaging experiences. At the same time, we help organisations communicate credibly and relevantly in a digital world where authenticity and brand identity matter more than ever.

But technology is only one piece of the puzzle. Communication is the foundation of every experience.

At Consid, we have extensive experience in digital communication in all its forms. We have helped public authorities become more accessible, supported organisations in reaching their audiences and enabled businesses to build strong brands in a digital era. We understand the landscape, help shape it and know what is required to create experiences that are both technically innovative and emotionally engaging.