Dynamics 365 Customer Service

Handle cases efficiently and capture knowledge

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Dynamics 365 Customer Service is a tool for handling matters efficiently and capturing knowledge about them. Discover a complete solution for consistent and connected support in all channels.

Do you want to know more about Dynamics 365 Customer Service and how we can help you streamline case management?

Offer support with self-service

Manage and solve problems faster with the help of AI-based virtual administrators, freeing up time for administrators to deal with more complex problems.

Give customers direct access to your knowledge base with the right content at the right time and in the right channel.

Personalize customer service communication

Give administrators an overall view of customers’ profiles and their past interactions with your support team.

Multi-channel support with consistent, connected experiences in different channels via voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line – all from a single desk for administrators.

Get a quick overview with a summary of the conversation, support history and the customer’s latest issues.

Optimize the service with useful insights

Built-in AI features identify new trends and automation capabilities among support topics, administrators, communication channels and knowledge management, which improves support.

Understand the customer’s interactions in real time with the help of attitude analyzes and translation. Give the administrators the context they need to steer the conversation towards a positive solution.

Gain useful insights about and better insight into how administrators and support topics affect the organization’s KPIs.

Help the knowledge managers to identify which knowledge articles are missing by understanding which topics the administrator is looking for to solve the customers’ problems.

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Expert areas

Digital experts ready to take on any challenge

Our team of experts is here to help you with all aspects of digital transformation. We have extensive experience in creating custom solutions tailored to your specific needs. Our services include technology, content, design, platforms, insights, and strategy.

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We bring a holistic experience-led transformation

We are experts in digital transformation, communication, and development, helping companies and organizations realise their visions through sustainable digitalisation. We are there from strategy to goal - from idea to reality.



We’ll help you prioritise, transform, lead, and sustain the momentum of your digital transformation process.


New Business

We’ll help you embrace the ever-changing world of technology to create new, qualified leads and stay ahead of the competition.


Customer Experience

Turn customers into loyal advocates. Our services leverage design and tech to create seamless, engaging experiences, with metrics to track success and measure satisfaction.


Employee Experience

Build your corporate culture, attract new talent and improve your internal processes with our employer branding and competence development services.


Data & insights

Become data-driven and leverage valuable insights to future-proof your business and stay ahead of the competition. We’re here to guide you.

Competences & platforms