Communicate with customers in real time
Nurture customers based on their interactions via email, mobile, social media, custom channels and personal contact points.
With a deeper understanding of the customer, you can communicate more personally with the help of personalized journeys that are triggered through the customer’s interactions.
Create content dynamically by pointing and clicking, with digital asset management, reusable content blocks and a library of engaging templates. Through A / B testing and analysis, you can make the content even more interesting and relevant.
Build customer trust with a unified and adaptable platform
Ensure that all teams in the company work towards the same goal by providing them with a single real-time view of the customer’s context in all your Dynamics 365 apps. Protect customer data in the secure and reliable Microsoft Cloud.
Use built-in features to request, collect and store consent in accordance with the General Data Protection Regulation (GDPR) and accessibility guidelines.
Add custom channels using APIs and external extensions. Connect with your own tools and automate processes using built-in workflows, or create your own with Microsoft Power Automate.
Provide flexibility for campaigns at both company, department and product level. Ensure that the brand is perceived consistently and facilitate the reuse of content.
