Case

A Digital Workplace in Transformation at Norrenergi

Norrenergi, a district heating company based in northern Stockholm, set out to create a more cohesive and user-friendly digital workplace. Since 2022, Consid has been a trusted partner on their journey towards a modern work environment that strengthens both daily operations and organisational collaboration.

Preliminary study

Norrenergi realised that their intranet no longer met their needs and required an overhaul. To gain a deeper understanding of these needs, the work began with a preliminary study. Through interviews and workshops, employees’ daily routines, technical conditions, and key challenges were mapped out. Three main areas stood out: document management, cross-departmental collaboration, and access to reliable information. The intranet was identified as a central hub for organisational communication and information, with SharePoint Online deemed well-suited for this purpose. Teams was highlighted as a popular tool, especially for meetings and communication, but there was a strong need for greater transparency, structure, and clarity on how it should be used in different contexts – for instance, in projects, collaborations, and departmental communication.

A user-friendly Microsoft 365 environment

With the findings from the study in hand, the Consid team was able to identify needs and design the most effective solutions. Norrenergi’s intranet was configured in SharePoint Online, with a focus on both structure and design.

– A very important aspect that is unfortunately often overlooked when setting up intranets in SharePoint is the design, says Ann Svalling, Project Manager at Consid.

To avoid common pitfalls, Mia Johansson, UX Designer at Consid, and Gustaf Åhs, M365 Solution Architect at Consid, carefully reviewed the study and collaborated to create an intranet that is both user-friendly and accessibility-compliant.

At the same time, the Microsoft 365 environment was configured with a special focus on Teams. A structured setup and a new Teams portal were introduced as part of an ordering process, ensuring transparency and correct structure and permissions from the outset. OneDrive, Planner, and Whiteboard were also integrated to facilitate collaboration at all levels of the company. The aim was to move away from the use of traditional file servers towards a modern way of working with fit-for-purpose digital tools.

– A clear objective of this project has been to create as unified a way of working as possible. Consid has helped us maintain that focus and adapted their approach throughout the project – a challenge, as we have different conditions within Norrenergi, says Patrik Thomaeus, CFO at Norrenergi.

Training

Norrenergi’s employees also needed the right conditions to make use of the new internal environment and intranet. Role-based training sessions were therefore conducted for different user groups, including:

  • Practical walkthroughs of how to create and manage teams, channels, and tabs
  • Clarification of the differences between personal documents (OneDrive), shared work documents (Teams), and published content (intranet)
  • Version control and real-time collaboration
  • Use of Planner, Whiteboard, and OneNote
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A stable digital workplace 

The collaboration has resulted in a stable digital workplace that simplifies daily work for Norrenergi’s employees. Today, they can communicate, share documents, and collaborate seamlessly across departments and physical locations. The clearer structures reduce digital stress and free up time for value-creating work.

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